FAQs

[vc_row el_class=”faq”][vc_column][vc_tta_accordion c_icon=”chevron” c_position=”right” active_section=”1″][vc_tta_section title=”Q1. How can you sell at such great prices?” tab_id=”1555037920486-ed14e79d-d44b”][vc_column_text]We buy in bulk direct from wholesalers and keep overheads low. We have large volume sales which allows us to keep our margins low. Our shipping is not expensive and most importantly is very reliable.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Q2. How do I place an order?” tab_id=”1555038000105-6fd1f032-ae1a”][vc_column_text]Ordering at our website is simple. Find a product you wish to order and click. Simply fill in the information on the form then click on the send button to send an order form to Pharmacy Express. Goods will be dispatched promptly, as soon as we have verified your credit card details. All orders are received via a secure server, to ensure that your details are kept private and to guarantee you peace of mind. Your credit card will be charged in the amount indicated on your order and this includes postage and packaging. We can deliver to any address, including Post Office Boxes. Any items that are out of stock will be notified to you by email.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Q3. The Shopping Cart will not complete the order?” tab_id=”1555038042642-0199c22c-afbf”][vc_column_text]On some browsers the shopping cart program does malfunction. You may need to delete the cookies and try again.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Q4. Mine is an International Order?” tab_id=”1555038090574-798dc26a-7c87″][vc_column_text]You are responsable for the importation of your order. A helpful website would be www.fda.gov/. This is the Federal Drug Administration website who control all pharmaceuticals. They can advise on what drugs are legal to import and which ones are not.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Q5. What Guarantee’s do you offer?” tab_id=”1555038110934-9fe50498-255f”][vc_column_text]At Perth Pharma we support our products and services with a 100% guarantee. All our products are sourced from reputable international pharmaceutical companies and suppliers. If your purchase is faulty in any way we’ll be pleased to replace it. Our shipping gives a 3- 7 days guarantee. If you do not recieve it within 28 days of shipping,at your request, we will reship the order at our expense. All our products are brand name FDA approved pharmaceutical’s. At Perth Pharma we believe that our clients are our business and we treat all clients with this respect.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Q6. Shipping Info?” tab_id=”1555038134493-01332028-357c”][vc_column_text]We offer Registered Airmail which takes 3-7 days. All orders are sent with a shipping number which we can trace. Registered airmail while being a little slower than express shipping is more reliable and more discreet. If an order is not recieved within the 15 days of shipping we ask you to contact us and we will have it reshipped at our expense. Please Note: Times are an indication of arrival times after shipping. It does not take into account delays due to out of stock items on backorder postal service problems.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Q6. Can I track my order?” tab_id=”1585206974897-2884fb71-f121″][vc_column_text]No. We are able to obtain a shipping number from the postal service and put a trace on it. This can take a few weeks. You have nothing to worry about because our guarantee to you is to reship at your request if you have not recieved your order within 28 days of shipping.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Q6. I have not recieved my order?” tab_id=”1585207104309-2005a19e-0ea2″][vc_column_text]If you have not recieved your order please contact us after the shipping time has expired. ie. 15 days for Registered Air Mail. Please under no circumstances make chargebacks against your credit card without first contacting us. We can always sort out any problems. Remember, we guarantee delivery or we will reship your order at our cost.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Q6. Customs has seized my order?” tab_id=”1585207140610-0a2df582-8c13″][vc_column_text]We estimate that between 1% and 3% of all orders are seized by customs. If your order is unfortunately seized and held by customs we will reship to you as per our reship policy. If you have not recieved your order within 15 days of the shipping date will promise to reship. Please contact us when the 15 days has expired and we will organise the reship at our expense.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Q6. How does the charge appear on my credit card statement?” tab_id=”1585207193572-96b93bf6-46ca”][vc_column_text]Your credit card statement will be charged and will appear as a charge from BT-LTD. This the billing name of the Credit Card Procesing Company.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Q6. Is a signature required?” tab_id=”1585207226296-068f5140-db30″][vc_column_text]No and Yes. When the order is delivered it will require a signature however if you are not at home the postal service will leave a card to advise you to pick up the parcel from your local post office. This is the most reliable, safe and discreet form of shipping available.

We do send PO Box[/vc_column_text][/vc_tta_section][vc_tta_section title=”Q6. Where are you?” tab_id=”1585207302019-96e10ab4-7256″][vc_column_text]The webmaster for this site is situated in Australia. We have shipping facilities in Fiji, Malaysia, Pakistan and Singapore. The shipping address entirely depends on the product you have ordered.[/vc_column_text][/vc_tta_section][/vc_tta_accordion][/vc_column][/vc_row]

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